Is your customer service impeccable? Are you doing everything you can to make your customers happy and your customer service agents productive? Investing in your customer service will benefit your business on so many levels. That’s why you should walk the extra mile to find the tools and resources that could help you improve it. And, artificial intelligence has something interesting to offer. Let’s talk more about how to use AI writing assistants for customer service.
There are AI writing assistants that can be extremely useful for your customer service improvement. Below, we’ll explain how to use them in the best possible way.
1. Automatic Editing & Proofreading
A customer service representative needs to be professional and have spot-on writing skills. But due to the nature of the job, and the high expectations of customers for a speedy answer, it’s hard to write the perfect copy every time.
AI writing assistants can help.
There are AI writing assistants you can integrate with whatever other tools you’re using and have them automatically check:
- Sentence structure
As you type, you’ll get instant recommendations and error alerts. It’ll help your customer service representatives give speedy but accurately written answers.
2. Maintaining Branding
Your customer service agents are representatives of your brand. Every word that they write in chat, email, or a comment is considered a direct reply from your brand, just like the things they say in a contact center call.
So, they all need to nurture a consistent style in their writing to ensure they’re representing the brand properly. And, AI writing assistants just need you to set the company’s content style guideline, and they’ll ensure everyone aligns.
You’ll need to set the tone, voice, style, intent, and other factors. The AI writing assistant will handle the rest.
3. Improving Content
There’s another great use of AI writing assistants for customer service. They can help you make sure your representatives sound confident and respectful.
After a piece of content is written, the AI writing assistant will analyze it searching for:
- Ambiguous language
- Apologetic language
- Political incorrectness
- Potential miscommunication
- Insensitive or offensive language
They’ll alert you and allow you to edit and improve the copy before sending it. And, if you want additional help with this writing assignment, you can have a writing service write your customer service scripts. Professional writers working at thesis paper writing services, such as Smart Papers, are perfect for the job.
4. Analyzing Data
To provide better customer service, you need to get to know your customers. Also, you need a writing assistant that can turn all of your activity into data and useful information.
These AI writing assistants are working 24/7 to:
- Learn about your business and branding.
- Learn about customers’ typical questions & your answers.
As the algorithms are learning, more data is being gathered and stored. This helps the writing assistants save you time, provide content suggestions, auto-complete your sentences, or even send automatic answers to segmented customers.
Every customer service agent knows what it’s like to receive a message in a language you don’t understand. Although you’re not obliged to speak the languages of all the customers, it would still be nice to be able to help them.
Luckily, there are AI writing assistants that can translate their messages as well as your responses to those messages.
The best tools are even able to:
- Translate the sentiment of the message.
- Localize your translation.
- Maintain content accuracy.
You’ll be able to confidently respond and communicate with a customer who doesn’t speak English. It’s a huge advantage for you as a business and will be a helping hand in trying to transition to other markets as well.
6. Stay Consistent
Finally, there’s nothing more important for your brand or business that is consistent in what they do, say, and write. This is why all your customer support representatives need to be uniform in their communication with the customers.
You need to have them:
- Use the same terminology.
- Use the same sentence structure.
- Reply to messages the same way.
If one of them uses an acronym and the other uses the full form for a term, this discrepancy might seem unprofessional to a customer. An AI writing assistant can keep track of all your writing rules and impose them on all agents.
This way, it’ll look as if one person is answering all the questions.
There are a number of different ways for you to use AI writing assistants effectively. They can help with almost every segment of your customer service- from gathering customer data to writing answers promptly and accurately.
Use an AI writing assistant of choice to improve the specific segments of your customer service. Start using them today!