Website Hosting & Support
Launching your website is just the beginning. From bug fixes and content updates to performance improvements and plugin maintenance, we’re here to keep things running smoothly—so your team can focus on what’s next instead of what’s broken.
Start with a Website Checkup
Our technical website audit helps identify the functional problems holding your site back. We’ll flag issues that impact performance, accessibility, and user experience—and offer practical recommendations to get things running smoothly again.
Our Website Maintenance & Support Packages
Support is available to both our existing website clients and new clients looking for a reliable partner to maintain their site. For clients we’ve built websites for, support is an optional (but highly recommended) part of the agreement. Think of it like taking your Subaru back to the dealer for routine maintenance—they know the ins and outs of your model and can spot issues before they become problems.
But even if we didn’t build your site, we can still help keep it running smoothly. Our support packages are designed to extend the life of your website, improve performance over time, and give you peace of mind knowing you have a team in your corner when something needs attention.
Essentials Support Package
This package provides essential support to ensure your website runs smoothly. Ideal for businesses that need regular, proactive maintenance without extensive customizations.
- 24/7 Uptime Monitoring
- Monthly Security Patches & Updates
- Basic Performance Monitoring
- Email Support
- Monthly Reporting
Premium Support Package
A comprehensive package for businesses seeking enhanced performance and advanced security. Perfect for high-traffic websites or those with complex requirements.
- Advanced Security Monitoring
- Weekly Performance Optimization
- Priority Support with Fast Responses
- Dedicated Account Manager
- Custom Development Hours
- Weekly Reporting
The Benefits of a Support Package
Proactive monitoring and issue resolution.
Our team continuously monitors your website for performance, security, and functionality. We identify potential issues before they become major problems, ensuring that your site remains fast, reliable, and secure. From broken links to security vulnerabilities, we address issues swiftly to prevent downtime or data loss.
Regular updates and security patches.
We ensure your website stays up-to-date with the latest software versions and security patches. This proactive approach minimizes the risk of cyberattacks and keeps your website functioning at its best.
Performance optimization.
Our experts optimize your website to improve load times, enhance user experience, and ensure scalability as your business grows. We make sure your site meets modern web standards and provides a seamless experience across devices.
Customized support plans.
Every business is unique, which is why we offer customizable support plans to fit your specific needs. Whether you need daily monitoring or monthly updates, we work with you to create a plan that keeps your website performing at its peak.
Support Services
We’ve got you covered.
We provide hands-on, long-term support for clients who want a fast, secure, and functional website—day in and day out.
Matchbox helped us tweak and update different sections of the site, making it be the best that it could possibly be. The previous website didn’t show a secure connection when it came to making registrations or donations. Many people told us that they would not be registering or donating because of the security issue. The current website features secured registration and sponsorship areas, completely changing how people communicate with us. Matchbox is always willing to step up to the plate and add value wherever they can.
Director of Development
Haitian Food Relief Nonprofit
Why Matchbox Support?
The short answer is our team. We’re a tight-knit crew of support engineers who genuinely care about keeping your site running smoothly. From urgent fixes to ongoing maintenance, we treat your website like it’s our own. You won’t find a call center here — just real people who know your site, understand your goals, and are always ready to help.
Reliability
Reliability is the backbone of any successful hosting and support relationship. We earn your trust by being consistent — monitoring your site for uptime, resolving issues quickly, and proactively identifying improvements. Our clients know they can rely on us to keep things running in the background so they can focus on what they do best.
Communication
When something goes wrong — or even when everything’s going right — communication is key. We keep you informed with timely updates, regular reports, and fast responses to your support requests. No radio silence, no jargon — just clear, honest communication that keeps you in the loop.
Problem Solving
Websites don’t live in a vacuum. Platforms evolve, plugins break, security threats arise — and when they do, you want a team that’s ready to jump in and fix the issue fast. Our support team thrives on solving problems and staying nimble, so your site stays online, secure, and up to date.
Get a 3-step plan to improve security and performance.
Questions?
If your site feels outdated, loads slowly, throws errors, or has you Googling how to fix things more often than you’d like—it’s probably time for support. Even if nothing’s obviously “broken,” regular maintenance helps prevent issues before they happen and keeps your site performing at its best. Support is especially helpful if your team is too busy to handle updates or just wants peace of mind knowing there’s a go-to team ready when something comes up.
We’re happy to help with one-off fixes or smaller requests, especially if you’re just getting to know us. That said, our ongoing support plans are the best way to stay ahead of issues and keep your site in great shape over time. We can always start with a quick task or a functional audit to get a feel for your site—and then talk about what level of ongoing support would make the most sense for your team.
We do our best to respond to support requests quickly—typically within one business day—and most standard updates are completed within a few days. For larger updates or more complex tasks, we’ll give you a realistic timeline and keep you updated on progress. You’ll never be left wondering what’s happening or when something will be done—we believe communication is just as important as the work itself.
Not at all! While support is something we often provide to clients after a website launch, we also work with teams who are looking for a dedicated support partner—regardless of who built their site. If you have a WordPress site (or something similar) and you need help managing, maintaining, or improving it, we’re happy to jump in and help you out.
Latest Insights
Book your 30-minute strategy session
No slide decks—just a 30-minute working session that ends with actionable growth ideas.