Technical Project Manager

What You Will Do

• Lead production teams
  • Guide and motivate cross-discipline teams of 5–8 members—digital strategists, content creators, designers, and engineers—by applying agile methodologies.
  • Set clear expectations for deliverables, timelines, and budgets, ensuring alignment within the team for success.
  • Support engineers and designers by unblocking technical issues or bottlenecks in coordination with technical leads.
• Manage Project Scope & Budgets
  • Serve as the day-to-day Project Manager for 6–10 active projects (both client-facing and internal), maintaining comprehensive oversight of project scopes, timelines, and financials.
  • Collaborate with the Account Manager to ensure alignment on client priorities, budget changes, and scope adjustments.
• Plan & Execute Projects
  • Develop and maintain project plans for fixed-price, retainer, and time-and-materials engagements.
  • Oversee and refine workflows, including backlog management, sprint planning, and iterative scope/expectation management.
  • Identify technical blockers early and work with internal teams to resolve issues efficiently.
• Facilitate Communication & Reporting
  • Prepare and deliver regular status reports for both clients and internal stakeholders.
  • Lead productive project-related meetings, demos, and risk assessments while supporting the Account Manager on higher-level client communications when needed.
  • Translate technical roadblocks into client-friendly updates and propose next steps.
• Kick Off Projects Smoothly
  • Establish processes, onboard new project team members, and guide clients through initial project phases.
  • Ensure all stakeholders understand roles, responsibilities, and project expectations from the start.
• Proactively Mitigate Risks
  • Identify, track, and escalate issues or changes in scope that may affect project delivery.
  • Work with other managers and the Account Manager to resolve concerns and maintain client and team satisfaction.
  • Step in to troubleshoot or facilitate solutions to technical issues that delay progress.
• Maintain Quality & Standards
  • Uphold rigorous QA processes to ensure superior quality deliverables.
  • Engage discipline leads for peer reviews and final checks, maintaining high standards for each project phase.
• Support Discovery & Strategy
  • Lead or contribute to discovery phases that define project requirements and objectives.
  • Collaborate with the Account Manager to confirm strategic alignment with client goals and identify future opportunities.
• Coordinate with Account Manager
  • Work closely with the Account Manager to ensure ongoing client satisfaction.
  • Align on project changes, opportunities for expansion, and best practices for fostering a healthy, long-term relationship.

About You

1. You’re Tech-Focused
   • You’re a power user of modern web services and software.
   • You embrace iterative changes and improvements in the technical process.
   • You held a production role on an engineering team in a content, design, development or QA capacity before shifting to a PM, so you’ve seen both sides.
2. Team Connector
   • You thrive on collaboration. You excel at coordinating cross-discipline talent, running engaging team meetings, and nurturing a supportive culture.
   • You speak the language and translate complex challenges between technical and non-technical team members.
3. Practical WordPress & CMS Experience
   • You have successfully managed projects involving full-scope web builds—discovery, content creation, design, development, QA/QC, and launch.
   • You’re comfortable discussing technical challenges with engineers and advocating for creative solutions.
4. Confident Unblocker
   • You have experience identifying and resolving blockers in web projects—whether they involve browser quirks, CMS limitations, plugin conflicts, or vague requirements.
   • You know how to keep things moving forward even when technical issues arise.
5. Calm Under Complexity
   • You embrace challenging projects or clients, adeptly finding and implementing creative solutions that meet diverse needs.
6. Proactive Project Steward
   • You maintain full visibility of budgets, timelines, and scope, continuously identifying and mitigating risks.
   • You produce thorough, consistent updates that keep everyone aligned and informed.
7. Professional Communicator
   • You are comfortable in client-facing situations, collaborating with team leads, and coordinating with senior leadership to resolve conflicts or obstacles.
   • Your verbal and written English communication skills are clear and effective.
8. Deadline-Driven & Detail-Oriented
   • You’re always aware of key milestones and due dates.
   • You reliably follow up with team members and clients to keep deliverables on track.

Hiring Process

Our hiring process for this position typically follows the steps below.

1. Screening call.
2. Video interview with a cross-section of direct peers.
3. Video interview with leadership.
4. Video panel interview with a cross-section of the company.

Benefits

Employee benefits vary depending on location and employment type. Below are the benefits for full-time employees based in the United States.

• Referral programs
• 100% Remote Position
• Half-Day every-other Friday
• Paid week off between Christmas and New Year
• Generous PTO Policy
• $1,000 Yearly budget to attend industry conferences or other learning opportunities
• 401(k) with a 4% match
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Flexible schedule
• Parental leave